aciw-20200630
false2020Q20000935036--12-31116,388,958P5YP5YP5Y0.5P3YP3YP3YP5YP1Y00009350362020-01-012020-06-30xbrli:shares00009350362020-08-030000935036exch:XNGS2020-01-012020-06-30iso4217:USD00009350362020-06-3000009350362019-12-31iso4217:USDxbrli:shares0000935036aciw:SoftwareAsServiceAndPlatformAsServiceMember2020-04-012020-06-300000935036aciw:SoftwareAsServiceAndPlatformAsServiceMember2019-04-012019-06-300000935036aciw:SoftwareAsServiceAndPlatformAsServiceMember2020-01-012020-06-300000935036aciw:SoftwareAsServiceAndPlatformAsServiceMember2019-01-012019-06-300000935036us-gaap:LicenseMember2020-04-012020-06-300000935036us-gaap:LicenseMember2019-04-012019-06-300000935036us-gaap:LicenseMember2020-01-012020-06-300000935036us-gaap:LicenseMember2019-01-012019-06-300000935036us-gaap:MaintenanceMember2020-04-012020-06-300000935036us-gaap:MaintenanceMember2019-04-012019-06-300000935036us-gaap:MaintenanceMember2020-01-012020-06-300000935036us-gaap:MaintenanceMember2019-01-012019-06-300000935036us-gaap:TechnologyServiceMember2020-04-012020-06-300000935036us-gaap:TechnologyServiceMember2019-04-012019-06-300000935036us-gaap:TechnologyServiceMember2020-01-012020-06-300000935036us-gaap:TechnologyServiceMember2019-01-012019-06-3000009350362020-04-012020-06-3000009350362019-04-012019-06-3000009350362019-01-012019-06-300000935036us-gaap:CommonStockMember2020-03-310000935036us-gaap:AdditionalPaidInCapitalMember2020-03-310000935036us-gaap:RetainedEarningsMember2020-03-310000935036us-gaap:TreasuryStockMember2020-03-310000935036us-gaap:AccumulatedOtherComprehensiveIncomeMember2020-03-3100009350362020-03-310000935036us-gaap:RetainedEarningsMember2020-04-012020-06-300000935036us-gaap:AccumulatedOtherComprehensiveIncomeMember2020-04-012020-06-300000935036us-gaap:AdditionalPaidInCapitalMember2020-04-012020-06-300000935036us-gaap:TreasuryStockMember2020-04-012020-06-300000935036us-gaap:CommonStockMember2020-06-300000935036us-gaap:AdditionalPaidInCapitalMember2020-06-300000935036us-gaap:RetainedEarningsMember2020-06-300000935036us-gaap:TreasuryStockMember2020-06-300000935036us-gaap:AccumulatedOtherComprehensiveIncomeMember2020-06-300000935036us-gaap:CommonStockMember2019-03-310000935036us-gaap:AdditionalPaidInCapitalMember2019-03-310000935036us-gaap:RetainedEarningsMember2019-03-310000935036us-gaap:TreasuryStockMember2019-03-310000935036us-gaap:AccumulatedOtherComprehensiveIncomeMember2019-03-3100009350362019-03-310000935036us-gaap:RetainedEarningsMember2019-04-012019-06-300000935036us-gaap:AccumulatedOtherComprehensiveIncomeMember2019-04-012019-06-300000935036us-gaap:AdditionalPaidInCapitalMember2019-04-012019-06-300000935036us-gaap:TreasuryStockMember2019-04-012019-06-300000935036us-gaap:CommonStockMember2019-06-300000935036us-gaap:AdditionalPaidInCapitalMember2019-06-300000935036us-gaap:RetainedEarningsMember2019-06-300000935036us-gaap:TreasuryStockMember2019-06-300000935036us-gaap:AccumulatedOtherComprehensiveIncomeMember2019-06-3000009350362019-06-300000935036us-gaap:CommonStockMember2019-12-310000935036us-gaap:AdditionalPaidInCapitalMember2019-12-310000935036us-gaap:RetainedEarningsMember2019-12-310000935036us-gaap:TreasuryStockMember2019-12-310000935036us-gaap:AccumulatedOtherComprehensiveIncomeMember2019-12-310000935036us-gaap:RetainedEarningsMember2020-01-012020-06-300000935036us-gaap:AccumulatedOtherComprehensiveIncomeMember2020-01-012020-06-300000935036us-gaap:AdditionalPaidInCapitalMember2020-01-012020-06-300000935036us-gaap:TreasuryStockMember2020-01-012020-06-300000935036us-gaap:CommonStockMember2018-12-310000935036us-gaap:AdditionalPaidInCapitalMember2018-12-310000935036us-gaap:RetainedEarningsMember2018-12-310000935036us-gaap:TreasuryStockMember2018-12-310000935036us-gaap:AccumulatedOtherComprehensiveIncomeMember2018-12-3100009350362018-12-310000935036us-gaap:RetainedEarningsMember2019-01-012019-06-300000935036us-gaap:AccumulatedOtherComprehensiveIncomeMember2019-01-012019-06-300000935036us-gaap:AdditionalPaidInCapitalMember2019-01-012019-06-300000935036us-gaap:TreasuryStockMember2019-01-012019-06-30xbrli:pure0000935036aciw:SeniorNotes5750Due2026Memberus-gaap:FairValueInputsLevel2Memberus-gaap:SeniorNotesMember2020-06-300000935036aciw:SeniorNotes5750Due2026Memberus-gaap:FairValueInputsLevel2Memberus-gaap:SeniorNotesMember2019-12-310000935036aciw:AciOnDemandMember2019-12-310000935036aciw:ACIOnPremiseMember2019-12-310000935036aciw:AciOnDemandMember2020-01-012020-06-300000935036aciw:ACIOnPremiseMember2020-01-012020-06-300000935036aciw:AciOnDemandMember2020-06-300000935036aciw:ACIOnPremiseMember2020-06-300000935036aciw:IndiaPaymentTechnologyAndServicesCompanyMember2019-07-232019-07-230000935036aciw:IndiaPaymentTechnologyAndServicesCompanyMember2019-07-230000935036aciw:IndiaPaymentTechnologyAndServicesCompanyMember2020-06-300000935036aciw:IndiaPaymentTechnologyAndServicesCompanyMember2019-12-310000935036aciw:SpeedPayMember2019-05-092019-05-09aciw:customer0000935036country:USaciw:SpeedPayMember2019-05-092019-05-090000935036us-gaap:SecuredDebtMemberaciw:SpeedPayMemberaciw:CreditAgreementMemberaciw:BankOfAmericaMember2019-04-050000935036us-gaap:RevolvingCreditFacilityMemberaciw:SpeedPayMemberaciw:CreditAgreementMemberaciw:BankOfAmericaMember2019-04-050000935036aciw:SpeedPayMember2019-04-012019-06-300000935036aciw:SpeedPayMember2019-01-012019-06-300000935036aciw:SpeedPayMember2020-04-012020-06-300000935036aciw:SpeedPayMember2020-01-012020-06-300000935036aciw:SpeedPayMember2020-06-300000935036aciw:SpeedPayMemberus-gaap:ComputerSoftwareIntangibleAssetMember2020-06-300000935036aciw:SpeedPayMemberus-gaap:ComputerSoftwareIntangibleAssetMember2020-01-012020-06-300000935036aciw:SpeedPayMemberus-gaap:CustomerRelationshipsMember2020-06-300000935036aciw:SpeedPayMemberus-gaap:CustomerRelationshipsMember2020-01-012020-06-300000935036aciw:SpeedPayMemberus-gaap:TrademarksMember2020-06-300000935036aciw:SpeedPayMemberus-gaap:TrademarksMember2020-01-012020-06-300000935036us-gaap:RevolvingCreditFacilityMemberaciw:CreditAgreementMember2020-06-300000935036aciw:TermLoansMemberaciw:CreditAgreementMember2020-06-300000935036aciw:SeniorNotesFivePointSevenFivePercentDueTwoThousandTwentySixMemberus-gaap:SeniorNotesMember2020-06-300000935036us-gaap:RevolvingCreditFacilityMemberaciw:CreditAgreementMember2019-04-052019-04-050000935036us-gaap:RevolvingCreditFacilityMemberaciw:CreditAgreementMember2019-04-050000935036aciw:InitialTermLoanMemberaciw:CreditAgreementMember2019-04-052019-04-050000935036aciw:InitialTermLoanMemberaciw:CreditAgreementMember2019-04-050000935036aciw:DelayedDrawTermLoanMemberaciw:CreditAgreementMember2019-04-052019-04-050000935036aciw:DelayedDrawTermLoanMemberaciw:CreditAgreementMember2019-04-050000935036us-gaap:LondonInterbankOfferedRateLIBORMemberaciw:VariableRateOptionOneMemberaciw:CreditAgreementMember2020-01-012020-06-300000935036aciw:VariableRateOptionOneMembersrt:MinimumMemberus-gaap:BaseRateMemberaciw:CreditAgreementMember2020-01-012020-06-300000935036aciw:VariableRateOptionOneMembersrt:MaximumMemberus-gaap:BaseRateMemberaciw:CreditAgreementMember2020-01-012020-06-300000935036us-gaap:LondonInterbankOfferedRateLIBORMembersrt:MinimumMemberaciw:VariableRateOptionTwoMemberaciw:CreditAgreementMember2020-01-012020-06-300000935036us-gaap:LondonInterbankOfferedRateLIBORMemberaciw:VariableRateOptionTwoMembersrt:MaximumMemberaciw:CreditAgreementMember2020-01-012020-06-300000935036aciw:CreditAgreementMember2020-06-300000935036aciw:ParentCompanyAndDomesticSubsidiariesMemberaciw:CreditAgreementMember2020-06-300000935036aciw:ForeignSubsidiariesMemberaciw:CreditAgreementMember2020-06-300000935036aciw:SeniorNotesFivePointSevenFivePercentDueTwoThousandTwentySixMemberus-gaap:SeniorNotesMember2018-08-210000935036aciw:TermLoansMember2020-06-300000935036aciw:TermLoansMember2019-12-310000935036us-gaap:RevolvingCreditFacilityMemberus-gaap:LineOfCreditMember2020-06-300000935036us-gaap:RevolvingCreditFacilityMemberus-gaap:LineOfCreditMember2019-12-310000935036aciw:SeniorNotesFivePointSevenFivePercentDueTwoThousandTwentySixMemberus-gaap:SeniorNotesMember2019-12-310000935036us-gaap:LineOfCreditMemberaciw:OverdraftFacilityMember2019-04-290000935036us-gaap:LondonInterbankOfferedRateLIBORMemberus-gaap:LineOfCreditMemberaciw:OverdraftFacilityMember2020-01-012020-06-300000935036us-gaap:LineOfCreditMemberaciw:OverdraftFacilityMember2020-06-300000935036us-gaap:LineOfCreditMemberaciw:OverdraftFacilityMember2019-12-310000935036aciw:MultiYearLicenseAgreementMemberus-gaap:NotesPayableOtherPayablesMember2020-06-300000935036aciw:MultiYearLicenseAgreementMemberus-gaap:OtherCurrentLiabilitiesMemberus-gaap:NotesPayableOtherPayablesMember2020-06-300000935036aciw:MultiYearLicenseAgreementMemberus-gaap:OtherNoncurrentLiabilitiesMemberus-gaap:NotesPayableOtherPayablesMember2020-06-300000935036aciw:MultiYearLicenseAgreementMemberus-gaap:NotesPayableOtherPayablesMember2019-12-310000935036aciw:MultiYearLicenseAgreementMemberus-gaap:OtherCurrentLiabilitiesMemberus-gaap:NotesPayableOtherPayablesMember2019-12-310000935036aciw:MultiYearLicenseAgreementMemberus-gaap:OtherNoncurrentLiabilitiesMemberus-gaap:NotesPayableOtherPayablesMember2019-12-310000935036aciw:VariableRateOptionOneMemberus-gaap:FederalFundsEffectiveSwapRateMemberaciw:CreditAgreementMember2020-01-012020-06-300000935036aciw:EmployeeStockPurchasePlanTwentySeventeenMember2020-01-012020-06-300000935036aciw:EmployeeStockPurchasePlanTwentySeventeenMember2019-01-012019-06-300000935036aciw:EquityAndIncentiveCompensationPlan2020Member2020-06-090000935036us-gaap:EmployeeStockOptionMember2020-01-012020-06-300000935036us-gaap:EmployeeStockOptionMember2019-01-012019-06-300000935036aciw:LongTermIncentivePlansMember2020-01-012020-06-300000935036aciw:LongTermIncentivePlansMember2019-12-310000935036aciw:LongTermIncentivePlansMember2020-06-300000935036us-gaap:RestrictedStockMember2020-01-012020-06-300000935036us-gaap:RestrictedStockMember2019-12-310000935036us-gaap:RestrictedStockMember2020-06-300000935036aciw:TotalShareholderReturnMember2020-01-012020-06-300000935036srt:MinimumMemberaciw:TotalShareholderReturnMember2020-06-300000935036srt:MaximumMemberaciw:TotalShareholderReturnMember2020-06-300000935036aciw:TotalShareholderReturnMember2019-12-310000935036aciw:TotalShareholderReturnMember2020-06-300000935036aciw:MonteCarloSimulationValuationModelMemberaciw:TotalShareholderReturnMember2020-01-012020-06-300000935036aciw:MonteCarloSimulationValuationModelMemberaciw:TotalShareholderReturnMember2019-01-012019-06-300000935036us-gaap:RestrictedStockUnitsRSUMember2020-01-012020-06-300000935036us-gaap:RestrictedStockUnitsRSUMember2019-12-310000935036us-gaap:RestrictedStockUnitsRSUMember2020-06-300000935036us-gaap:EmployeeStockOptionMember2020-06-300000935036aciw:TwoThousandSixteenEquityandPerformanceIncentivePlanMember2020-04-012020-06-300000935036aciw:TwoThousandSixteenEquityandPerformanceIncentivePlanMember2019-04-012019-06-300000935036aciw:TwoThousandSixteenEquityandPerformanceIncentivePlanMember2020-01-012020-06-300000935036aciw:TwoThousandSixteenEquityandPerformanceIncentivePlanMember2019-01-012019-06-300000935036aciw:SoftwareMarketedForExternalSaleMember2020-06-300000935036aciw:SoftwareMarketedForExternalSaleMember2019-12-310000935036aciw:SoftwareAcquiredOrDevelopedForInternalUseMember2020-06-300000935036aciw:SoftwareAcquiredOrDevelopedForInternalUseMember2019-12-310000935036aciw:SoftwareMember2020-06-300000935036aciw:SoftwareMember2019-12-310000935036aciw:SoftwareMarketedForExternalSaleMembersrt:MinimumMember2020-01-012020-06-300000935036aciw:SoftwareMarketedForExternalSaleMembersrt:MaximumMember2020-01-012020-06-300000935036aciw:SoftwareMarketedForExternalSaleMember2020-04-012020-06-300000935036aciw:SoftwareMarketedForExternalSaleMember2019-04-012019-06-300000935036aciw:SoftwareMarketedForExternalSaleMember2020-01-012020-06-300000935036aciw:SoftwareMarketedForExternalSaleMember2019-01-012019-06-300000935036srt:MinimumMemberaciw:SoftwareAcquiredOrDevelopedForInternalUseMember2020-01-012020-06-300000935036srt:MaximumMemberaciw:SoftwareAcquiredOrDevelopedForInternalUseMember2020-01-012020-06-300000935036aciw:SoftwareAcquiredOrDevelopedForInternalUseMember2020-04-012020-06-300000935036aciw:SoftwareAcquiredOrDevelopedForInternalUseMember2019-04-012019-06-300000935036aciw:SoftwareAcquiredOrDevelopedForInternalUseMember2020-01-012020-06-300000935036aciw:SoftwareAcquiredOrDevelopedForInternalUseMember2019-01-012019-06-300000935036us-gaap:CustomerRelationshipsMember2020-06-300000935036us-gaap:CustomerRelationshipsMember2019-12-310000935036us-gaap:TrademarksAndTradeNamesMember2020-06-300000935036us-gaap:TrademarksAndTradeNamesMember2019-12-310000935036us-gaap:ComputerSoftwareIntangibleAssetMember2020-06-300000935036us-gaap:OtherIntangibleAssetsMember2020-06-3000009350362018-02-2800009350362004-12-132020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2019-01-012019-06-300000935036us-gaap:CorporateNonSegmentMember2020-04-012020-06-300000935036us-gaap:CorporateNonSegmentMember2019-04-012019-06-300000935036us-gaap:CorporateNonSegmentMember2020-01-012020-06-300000935036us-gaap:CorporateNonSegmentMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMembercountry:USaciw:AciOnDemandMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMembercountry:USaciw:ACIOnPremiseMember2020-04-012020-06-300000935036country:US2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMembercountry:USaciw:AciOnDemandMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMembercountry:USaciw:ACIOnPremiseMember2019-04-012019-06-300000935036country:US2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AmericasOtherMemberaciw:AciOnDemandMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AmericasOtherMemberaciw:ACIOnPremiseMember2020-04-012020-06-300000935036aciw:AmericasOtherMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AmericasOtherMemberaciw:AciOnDemandMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AmericasOtherMemberaciw:ACIOnPremiseMember2019-04-012019-06-300000935036aciw:AmericasOtherMember2019-04-012019-06-300000935036us-gaap:EMEAMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2020-04-012020-06-300000935036us-gaap:EMEAMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2020-04-012020-06-300000935036us-gaap:EMEAMember2020-04-012020-06-300000935036us-gaap:EMEAMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2019-04-012019-06-300000935036us-gaap:EMEAMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2019-04-012019-06-300000935036us-gaap:EMEAMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMembersrt:AsiaPacificMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMembersrt:AsiaPacificMember2020-04-012020-06-300000935036srt:AsiaPacificMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMembersrt:AsiaPacificMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMembersrt:AsiaPacificMember2019-04-012019-06-300000935036srt:AsiaPacificMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:BillerPaymentsMemberaciw:AciOnDemandMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:BillerPaymentsMember2020-04-012020-06-300000935036aciw:BillerPaymentsMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:BillerPaymentsMemberaciw:AciOnDemandMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:BillerPaymentsMember2019-04-012019-06-300000935036aciw:BillerPaymentsMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMemberaciw:DigitalChannelsMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:DigitalChannelsMember2020-04-012020-06-300000935036aciw:DigitalChannelsMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMemberaciw:DigitalChannelsMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:DigitalChannelsMember2019-04-012019-06-300000935036aciw:DigitalChannelsMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMemberaciw:MerchantPaymentsMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:MerchantPaymentsMember2020-04-012020-06-300000935036aciw:MerchantPaymentsMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMemberaciw:MerchantPaymentsMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:MerchantPaymentsMember2019-04-012019-06-300000935036aciw:MerchantPaymentsMember2019-04-012019-06-300000935036aciw:PaymentsIntelligenceMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2020-04-012020-06-300000935036aciw:PaymentsIntelligenceMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2020-04-012020-06-300000935036aciw:PaymentsIntelligenceMember2020-04-012020-06-300000935036aciw:PaymentsIntelligenceMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2019-04-012019-06-300000935036aciw:PaymentsIntelligenceMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2019-04-012019-06-300000935036aciw:PaymentsIntelligenceMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:RealTimePaymentsMemberaciw:AciOnDemandMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:RealTimePaymentsMemberaciw:ACIOnPremiseMember2020-04-012020-06-300000935036aciw:RealTimePaymentsMember2020-04-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:RealTimePaymentsMemberaciw:AciOnDemandMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:RealTimePaymentsMemberaciw:ACIOnPremiseMember2019-04-012019-06-300000935036aciw:RealTimePaymentsMember2019-04-012019-06-300000935036aciw:RetailPaymentsMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2020-04-012020-06-300000935036aciw:RetailPaymentsMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2020-04-012020-06-300000935036aciw:RetailPaymentsMember2020-04-012020-06-300000935036aciw:RetailPaymentsMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2019-04-012019-06-300000935036aciw:RetailPaymentsMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2019-04-012019-06-300000935036aciw:RetailPaymentsMember2019-04-012019-06-300000935036us-gaap:OperatingSegmentsMembercountry:USaciw:AciOnDemandMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMembercountry:USaciw:ACIOnPremiseMember2020-01-012020-06-300000935036country:US2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMembercountry:USaciw:AciOnDemandMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMembercountry:USaciw:ACIOnPremiseMember2019-01-012019-06-300000935036country:US2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AmericasOtherMemberaciw:AciOnDemandMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AmericasOtherMemberaciw:ACIOnPremiseMember2020-01-012020-06-300000935036aciw:AmericasOtherMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AmericasOtherMemberaciw:AciOnDemandMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AmericasOtherMemberaciw:ACIOnPremiseMember2019-01-012019-06-300000935036aciw:AmericasOtherMember2019-01-012019-06-300000935036us-gaap:EMEAMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2020-01-012020-06-300000935036us-gaap:EMEAMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2020-01-012020-06-300000935036us-gaap:EMEAMember2020-01-012020-06-300000935036us-gaap:EMEAMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2019-01-012019-06-300000935036us-gaap:EMEAMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2019-01-012019-06-300000935036us-gaap:EMEAMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMembersrt:AsiaPacificMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMembersrt:AsiaPacificMember2020-01-012020-06-300000935036srt:AsiaPacificMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMembersrt:AsiaPacificMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMembersrt:AsiaPacificMember2019-01-012019-06-300000935036srt:AsiaPacificMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:BillerPaymentsMemberaciw:AciOnDemandMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:BillerPaymentsMember2020-01-012020-06-300000935036aciw:BillerPaymentsMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:BillerPaymentsMemberaciw:AciOnDemandMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:BillerPaymentsMember2019-01-012019-06-300000935036aciw:BillerPaymentsMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMemberaciw:DigitalChannelsMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:DigitalChannelsMember2020-01-012020-06-300000935036aciw:DigitalChannelsMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMemberaciw:DigitalChannelsMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:DigitalChannelsMember2019-01-012019-06-300000935036aciw:DigitalChannelsMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMemberaciw:MerchantPaymentsMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:MerchantPaymentsMember2020-01-012020-06-300000935036aciw:MerchantPaymentsMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:AciOnDemandMemberaciw:MerchantPaymentsMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMemberaciw:MerchantPaymentsMember2019-01-012019-06-300000935036aciw:MerchantPaymentsMember2019-01-012019-06-300000935036aciw:PaymentsIntelligenceMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2020-01-012020-06-300000935036aciw:PaymentsIntelligenceMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2020-01-012020-06-300000935036aciw:PaymentsIntelligenceMember2020-01-012020-06-300000935036aciw:PaymentsIntelligenceMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2019-01-012019-06-300000935036aciw:PaymentsIntelligenceMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2019-01-012019-06-300000935036aciw:PaymentsIntelligenceMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:RealTimePaymentsMemberaciw:AciOnDemandMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:RealTimePaymentsMemberaciw:ACIOnPremiseMember2020-01-012020-06-300000935036aciw:RealTimePaymentsMember2020-01-012020-06-300000935036us-gaap:OperatingSegmentsMemberaciw:RealTimePaymentsMemberaciw:AciOnDemandMember2019-01-012019-06-300000935036us-gaap:OperatingSegmentsMemberaciw:RealTimePaymentsMemberaciw:ACIOnPremiseMember2019-01-012019-06-300000935036aciw:RealTimePaymentsMember2019-01-012019-06-300000935036aciw:RetailPaymentsMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2020-01-012020-06-300000935036aciw:RetailPaymentsMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2020-01-012020-06-300000935036aciw:RetailPaymentsMember2020-01-012020-06-300000935036aciw:RetailPaymentsMemberus-gaap:OperatingSegmentsMemberaciw:AciOnDemandMember2019-01-012019-06-300000935036aciw:RetailPaymentsMemberus-gaap:OperatingSegmentsMemberaciw:ACIOnPremiseMember2019-01-012019-06-300000935036aciw:RetailPaymentsMember2019-01-012019-06-300000935036country:US2020-06-300000935036country:US2019-12-310000935036us-gaap:NonUsMember2020-06-300000935036us-gaap:NonUsMember2019-12-31
Table of contents

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
___________________________
FORM 10-Q
___________________________
(Mark One)
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended June 30, 2020
Or
TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from to
Commission File Number 0-25346
___________________________
ACI WORLDWIDE, INC.
(Exact name of registrant as specified in its charter)
___________________________
Delaware47-0772104
(State or other jurisdiction of incorporation or organization)(I.R.S. Employer Identification No.)
3520 Kraft Rd, Suite 300Naples,Florida34105
(Address of principal executive offices)(Zip code)
(239) 403-4660
(Registrant’s telephone number, including area code)
___________________________
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ☒    No  ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of the Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  ☒    No  ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. (Check one):
Large accelerated filerAccelerated filer
Non-accelerated filerSmaller reporting company
Emerging growth company
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.  ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes      No  ☒
As of August 3, 2020, there were 116,388,958 shares of the registrant’s common stock outstanding.
Securities registered or to be registered pursuant to Section 12(b) of the Act.
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, $0.005 par valueACIWNasdaq Global Select Market




Table of contents

TABLE OF CONTENTS
Page
Item 1

2

Table of contents
PART I - FINANCIAL INFORMATION
ITEM 1. FINANCIAL STATEMENTS
ACI WORLDWIDE, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(unaudited and in thousands, except share and per share amounts)

June 30, 2020December 31, 2019
ASSETS
Current assets
Cash and cash equivalents
$129,223  $121,398  
Receivables, net of allowances of $3,661 and $5,149, respectively
324,659  359,197  
Settlement assets
338,372  391,039  
Prepaid expenses
29,620  24,542  
Other current assets
30,533  24,200  
Total current assets852,407  920,376  
Noncurrent assets
Accrued receivables, net
199,964  213,041  
Property and equipment, net
69,011  70,380  
Operating lease right-of-use assets
54,816  57,382  
Software, net
216,287  234,517  
Goodwill
1,280,226  1,280,525  
Intangible assets, net
335,697  356,969  
Deferred income taxes, net
59,301  51,611  
Other noncurrent assets
69,868  72,733  
TOTAL ASSETS$3,137,577  $3,257,534  
LIABILITIES AND STOCKHOLDERS’ EQUITY
Current liabilities
Accounts payable
$42,795  $37,010  
Settlement liabilities
314,017  368,719  
Employee compensation
36,717  29,318  
Current portion of long-term debt34,206  34,148  
Deferred revenue
73,729  65,784  
Other current liabilities
78,995  76,971  
Total current liabilities580,459  611,950  
Noncurrent liabilities
Deferred revenue63,692  53,155  
Long-term debt1,282,889  1,339,007  
Deferred income taxes, net31,140  32,053  
Operating lease liabilities45,999  46,766  
Other noncurrent liabilities42,661  44,635  
Total liabilities2,046,840  2,127,566  
Commitments and contingencies
Stockholders’ equity
Preferred stock; $0.01 par value; 5,000,000 shares authorized; no shares issued at June 30, 2020, and December 31, 2019
    
Common stock; $0.005 par value; 280,000,000 shares authorized; 140,525,055 shares issued at June 30, 2020, and December 31, 2019
702  702  
Additional paid-in capital667,554  667,658  
Retained earnings920,478  930,830  
Treasury stock, at cost, 24,158,059 and 24,538,703 shares at June 30, 2020, and December 31, 2019, respectively
(399,663) (377,639) 
Accumulated other comprehensive loss(98,334) (91,583) 
Total stockholders’ equity1,090,737  1,129,968  
TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY$3,137,577  $3,257,534  
The accompanying notes are an integral part of the condensed consolidated financial statements.
3

Table of contents
ACI WORLDWIDE, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(unaudited and in thousands, except per share amounts)

Three Months Ended June 30,Six Months Ended June 30,
2020201920202019
Revenues
Software as a service and platform as a service
$180,573  $172,499  $373,523  $281,056  
License
50,136  52,541  78,265  73,619  
Maintenance
52,749  51,922  106,029  107,033  
Services
16,452  20,656  33,578  41,765  
Total revenues
299,910  297,618  591,395  503,473  
Operating expenses
Cost of revenue (1)
147,346  155,240  313,183  270,181  
Research and development
35,578  39,235  74,602  75,429  
Selling and marketing
24,455  32,962  54,538  62,392  
General and administrative
29,758  49,319  65,684  80,836  
Depreciation and amortization
33,635  26,744  65,533  48,610  
Total operating expenses
270,772  303,500  573,540  537,448  
Operating income (loss)29,138  (5,882) 17,855  (33,975) 
Other income (expense)
Interest expense
(14,142) (15,323) (31,313) (26,937) 
Interest income
2,954  2,997  5,854  6,030  
Other, net
2,041  1,402  (7,717) (510) 
Total other income (expense)(9,147) (10,924) (33,176) (21,417) 
Income (loss) before income taxes19,991  (16,806) (15,321) (55,392) 
Income tax expense (benefit)5,916  (22,531) (4,969) (35,154) 
Net income (loss)$14,075  $5,725  $(10,352) $(20,238) 
Income (loss) per common share
Basic
$0.12  $0.05  $(0.09) $(0.17) 
Diluted
$0.12  $0.05  $(0.09) $(0.17) 
Weighted average common shares outstanding
Basic116,033  116,586  116,019  116,287  
Diluted117,264  118,786  116,019  116,287  

(1) The cost of revenue excludes charges for depreciation but includes amortization of purchased and developed software for resale.

The accompanying notes are an integral part of the condensed consolidated financial statements.
4

Table of contents
ACI WORLDWIDE, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)
(unaudited and in thousands)
 
Three Months Ended June 30,Six Months Ended June 30,
2020201920202019
Net income (loss)$14,075  $5,725  $(10,352) $(20,238) 
Other comprehensive loss:
Foreign currency translation adjustments
(582) (1,730) (6,751) (409) 
Total other comprehensive loss(582) (1,730) (6,751) (409) 
Comprehensive income (loss)
$13,493  $3,995  $(17,103) $(20,647) 

The accompanying notes are an integral part of the condensed consolidated financial statements.
5

Table of contents
ACI WORLDWIDE, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(unaudited and in thousands, except share amounts)

Three Months Ended June 30, 2020
Common StockAdditional
Paid-in Capital
Retained EarningsTreasury StockAccumulated Other
Comprehensive Loss
Total
Balance as of March 31, 2020$702  $656,723  $906,403  $(398,278) $(97,752) $1,067,798  
Net income—  —  14,075  —  —  14,075  
Other comprehensive loss—  —  —  —  (582) (582) 
Stock-based compensation
—  7,932  —  —  —  7,932  
Shares issued and forfeited, net, under stock plans
—  2,899  —  (1,234) —  1,665  
Repurchase of stock-based compensation awards for tax withholdings
—  —  —  (151) —  (151) 
Balance as of June 30, 2020$702  $667,554  $920,478  $(399,663) $(98,334) $1,090,737  
Three Months Ended June 30, 2019
Common StockAdditional
Paid-in Capital
Retained EarningsTreasury StockAccumulated Other
Comprehensive Loss
Total
Balance as of March 31, 2019$702  $636,960  $837,805  $(351,587) $(91,296) $1,032,584  
Net income—  —  5,725  —  —  5,725  
Other comprehensive loss
—  —  —  —  (1,730) (1,730) 
Stock-based compensation
—  14,372  —  —  —  14,372  
Shares issued and forfeited, net, under stock plans
—  (535) —  2,346  —  1,811  
Repurchase of stock-based compensation awards for tax withholdings
—  —  —  (185) —  (185) 
Balance as of June 30, 2019$702  $650,797  $843,530  $(349,426) $(93,026) $1,052,577  
The accompanying notes are an integral part of the condensed consolidated financial statements.
6

Table of contents
ACI WORLDWIDE, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY
(unaudited and in thousands, except share amounts)

Six Months Ended June 30, 2020
Common Stock
Additional
Paid-in Capital
Retained Earnings
Treasury Stock
Accumulated Other
Comprehensive Loss
Total
Balance as of December 31, 2019$702  $667,658  $930,830  $(377,639) $(91,583) $1,129,968  
Net loss—  —  (10,352) —  —  (10,352) 
Other comprehensive loss—  —  —  —  (6,751) (6,751) 
Stock-based compensation
—  14,882  —  —  —  14,882  
Shares issued and forfeited, net, under stock plans
—  (14,986) —  17,981  —  2,995  
Repurchase of 1,000,000 shares of common stock
—  —  —  (28,881) —  (28,881) 
Repurchase of stock-based compensation awards for tax withholdings
—  —  —  (11,124) —  (11,124) 
Balance as of June 30, 2020$702  $667,554  $920,478  $(399,663) $(98,334) $1,090,737  
Six Months Ended June 30, 2019
Common Stock
Additional
Paid-in Capital
Retained Earnings
Treasury Stock
Accumulated Other
Comprehensive Loss
Total
Balance as of December 31, 2018$702  $632,235  $863,768  $(355,857) $(92,617) $1,048,231  
Net loss
—  —  (20,238) —  —  (20,238) 
Other comprehensive loss
—  —  —  —  (409) (409) 
Stock-based compensation
—  20,957  —  —  —  20,957  
Shares issued and forfeited, net, under stock plans
—  (2,395) —  9,871  —  7,476  
Repurchase of 23,802 shares of common stock
—  —  —  (631) —  (631) 
Repurchase of stock-based compensation awards for tax withholdings
—  —  —  (2,809) —  (2,809) 
Balance as of June 30, 2019$702  $650,797  $843,530  $(349,426) $(93,026) $1,052,577  
The accompanying notes are an integral part of the condensed consolidated financial statements.
7

Table of contents
ACI WORLDWIDE, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(unaudited and in thousands)

Six Months Ended June 30,
20202019
Cash flows from operating activities:
Net loss$(10,352) $(20,238) 
Adjustments to reconcile net loss to net cash flows from operating activities:
Depreciation
11,752  11,831  
Amortization
57,762  42,799  
Amortization of operating lease right-of-use assets
8,801  7,029  
Amortization of deferred debt issuance costs
2,416  1,683  
Deferred income taxes
(4,742) (41,331) 
Stock-based compensation expense
14,882  20,957  
Other
1,772  1,533  
Changes in operating assets and liabilities, net of impact of acquisitions:
Receivables
29,053  88,596  
Accounts payable
6,287  1,294  
Accrued employee compensation
8,177  (1,163) 
Current income taxes
(9,367) (5,634) 
Deferred revenue
22,236  (17,981) 
Other current and noncurrent assets and liabilities
(13,148) (32,510) 
Net cash flows from operating activities
125,529  56,865  
Cash flows from investing activities:
Purchases of property and equipment
(10,615) (9,915) 
Purchases of software and distribution rights
(15,057) (11,300) 
Acquisition of businesses, net of cash acquired
  (758,546) 
Net cash flows from investing activities
(25,672) (779,761) 
Cash flows from financing activities:
Proceeds from issuance of common stock
1,894  1,753  
Proceeds from exercises of stock options
1,122  5,816  
Repurchase of stock-based compensation awards for tax withholdings(11,124) (2,809) 
Repurchases of common stock
(28,881) (631) 
Proceeds from revolving credit facility
30,000  250,000  
Repayment of revolving credit facility
(69,000) (15,000) 
Proceeds from term portion of credit agreement
  500,000  
Repayment of term portion of credit agreement
(19,475) (9,424) 
Payments for debt issuance costs
  (12,830) 
Payments on or proceeds from other debt, net(4,686) (2,220) 
Net cash flows from financing activities
(100,150) 714,655  
Effect of exchange rate fluctuations on cash
8,118  (865) 
Net increase (decrease) in cash and cash equivalents7,825  (9,106) 
Cash and cash equivalents, beginning of period
121,398  148,502  
Cash and cash equivalents, end of period
$129,223  $139,396  
Supplemental cash flow information
Income taxes paid
$12,121  $15,476  
Interest paid
$29,026  $23,937  
The accompanying notes are an integral part of the condensed consolidated financial statements.
8

Table of contents

ACI WORLDWIDE, INC. AND SUBSIDIARIES
NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS
(unaudited)
1. Condensed Consolidated Financial Statements
The unaudited condensed consolidated financial statements include the accounts of ACI Worldwide, Inc. and its wholly-owned subsidiaries (collectively, the “Company”). All intercompany balances and transactions have been eliminated. The condensed consolidated financial statements as of June 30, 2020, and for the three and six months ended June 30, 2020 and 2019, are unaudited and reflect all adjustments of a normal recurring nature, which are, in the opinion of management, necessary for a fair presentation, in all material respects, of the financial position and operating results for the interim periods. The condensed consolidated balance sheet as of December 31, 2019, is derived from the audited financial statements.

The condensed consolidated financial statements contained herein should be read in conjunction with the consolidated financial statements and notes thereto contained in the Company’s annual report on Form 10-K for the fiscal year ended December 31, 2019, filed on February 27, 2020. Results for the three and six months ended June 30, 2020, are not necessarily indicative of results that may be attained in the future.

The preparation of condensed consolidated financial statements in conformity with accounting principles generally accepted in the United States (“U.S. GAAP”) requires management to make judgments, estimates, and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the condensed consolidated financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Risks and Uncertainties
The Company is subject to risks and uncertainties as a result of the COVID-19 pandemic. The extent of the impact of the COVID-19 pandemic on the Company's business is highly uncertain and difficult to predict, as the response to the pandemic and available information continues to be evolving. The Company has experienced changes in volumes for certain Merchant and Biller customers and has received limited requests for extended payment terms under existing contracts. Furthermore, capital markets and economies worldwide have also been negatively impacted by the COVID-19 pandemic, and it is possible that it could cause a local and/or global economic recession. Such economic disruption could have a material adverse effect on our business as our customers curtail and reduce capital and overall spending. Policymakers around the globe have responded with fiscal policy actions to support the economy as a whole. The magnitude and overall effectiveness of these actions remains uncertain.

The severity of the impact of the COVID-19 pandemic on the Company's business will depend on a number of factors, including, but not limited to, the duration and severity of the pandemic and the extent and severity of the impact on the Company's customers, all of which are uncertain and cannot be predicted. The Company's future results of operations and liquidity could be adversely impacted by delays in payments of outstanding receivable amounts beyond normal payment terms, uncertain demand, and the impact of any initiatives or programs that the Company may undertake to address financial and operations challenges faced by its customers. As of the date of issuance of these condensed consolidated financial statements, the extent to which the COVID-19 pandemic may materially impact the Company's financial condition, liquidity, or results of operations is uncertain.

Other Current Liabilities
The components of other current liabilities are included in the following table (in thousands):
June 30, 2020December 31, 2019
Operating lease liabilities$13,976  $15,049  
Vendor financed licenses17,873  9,667  
Royalties payable5,097  6,107  
Accrued interest8,868  9,212  
Other33,181  36,936  
Total other current liabilities$78,995  $76,971  

9

Table of contents
Settlement Assets and Liabilities
Individuals and businesses settle their obligations to the Company’s various Biller clients using credit or debit cards or via automated clearing house (“ACH”) payments. The Company creates a receivable for the amount due from the credit or debit card processor and an offsetting payable to the client. Upon confirmation that the funds have been received, the Company settles the obligation to the client. Due to timing, in some instances, the Company may (1) receive the funds into bank accounts controlled by and in the Company’s name that are not disbursed to its clients by the end of the day, resulting in a settlement deposit on the Company’s books and (2) disburse funds to its clients in advance of receiving funds from the credit or debit card processor, resulting in a net settlement receivable position.

Off Balance Sheet Settlement Accounts
The Company also enters into agreements with certain Biller clients to process payment funds on their behalf. When an ACH or automated teller machine network payment transaction is processed, a transaction is initiated to withdraw funds from the designated source account and deposit them into a settlement account, which is a trust account maintained for the benefit of the Company’s clients. A simultaneous transaction is initiated to transfer funds from the settlement account to the intended destination account. These “back to back” transactions are designed to settle at the same time, usually overnight, such that the Company receives the funds from the source at the same time as it sends the funds to their destination. However, due to the transactions being with various financial institutions there may be timing differences that result in float balances. These funds are maintained in accounts for the benefit of the client, which is separate from the Company’s corporate assets. As the Company does not take ownership of the funds, these settlement accounts are not included in the Company’s balance sheet. The Company is entitled to interest earned on the fund balances. The collection of interest on these settlement accounts is considered in the Company’s determination of its fee structure for clients and represents a portion of the payment for services performed by the Company. The amount of settlement funds as of June 30, 2020, and December 31, 2019, was $165.9 million and $274.0 million, respectively.

Fair Value
The fair value of the Company’s Credit Agreement approximates the carrying value due to the floating interest rate (Level 2 of the fair value hierarchy). The Company measures the fair value of its Senior Notes based on Level 2 inputs, which include quoted market prices and interest rate spreads of similar securities. The fair value of the Company’s 5.750% Senior Notes due 2026 (“2026 Notes”) was $416.7 million and $432.0 million as of June 30, 2020, and December 31, 2019, respectively.

The fair values of cash and cash equivalents approximate the carrying values due to the short period of time to maturity (Level 2 of the fair value hierarchy).

Goodwill
In accordance with the Accounting Standards Codification (“ASC”) 350, Intangibles – Goodwill and Other, the Company assesses goodwill for impairment annually during the fourth quarter of its fiscal year using October 1 balances or when there is evidence that events or changes in circumstances indicate that the carrying amount of the asset may not be recovered. The Company evaluates goodwill at the reporting unit level and has identified its reportable segments, ACI On Demand and ACI On Premise, as the reporting units.

Changes in the carrying amount of goodwill attributable to each reporting unit during the six months ended June 30, 2020, were as follows (in thousands):
ACI On DemandACI On PremiseTotal
Gross Balance, prior to December 31, 2019
$554,617  $773,340  $1,327,957  
Total impairment prior to December 31, 2019
  (47,432) (47,432) 
Balance, December 31, 2019
554,617  725,908  1,280,525  
Goodwill from acquisitions (1)(299)   (299) 
Balance, June 30, 2020
$554,318  $725,908  $1,280,226  

(1)Goodwill from acquisitions relates to adjustments in the goodwill recorded for the acquisition of E Commerce Group Products, Inc. ("ECG"), along with ECG's subsidiary, Speedpay, Inc. (collectively referred to as "Speedpay") and Walletron, Inc. ("Walletron"), as discussed in Note 3, Acquisition.

10

Table of contents
Recoverability of goodwill is measured using a discounted cash flow valuation model incorporating discount rates commensurate with the risks involved. Use of a discounted cash flow model is common practice in impairment testing in the absence of available transactional market evidence to determine the fair value. The calculated fair value was substantially in excess of the current carrying value for all reporting units based upon the October 1, 2019, annual impairment test. Given the adverse economic and market conditions caused by the COVID-19 pandemic, the Company considered a variety of qualitative factors to determine if an additional quantitative impairment test was required subsequent to our annual impairment test. Based on a variety of factors, including the excess of the fair value over the carrying amount in the most recent impairment test, we determined that an additional quantitative impairment test was not required.

Equity Method Investment
On July 23, 2019, the Company invested $18.3 million for a 30% non-controlling financial interest in a payment technology and services company in India. The Company accounted for this investment using the equity method in accordance with ASC 323, Investments - Equity Method and Joint Ventures. The Company records its share of earnings and losses in the investment on a one-quarter lag basis. Accordingly, the Company recorded an investment of $18.1 million and $18.5 million, which is included in other noncurrent assets in the condensed consolidated balance sheet as of June 30, 2020 and December 31, 2019, respectively.

Name Change
Effective January 1, 2020, Official Payments Corporation, a wholly owned subsidiary, changed its name to ACI Payments, Inc. An amended and restated certificate of incorporation was filed with the state of Delaware to reflect the change. The Official Payments Corporation name and corresponding trade name may continue to be used until all stationary and marketing materials are transitioned to ACI Payments, Inc. equivalents.

New Accounting Standards Recently Adopted
In June 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2016-13, Financial Instruments – Credit Losses: Measurement of Credit Losses on Financial Instruments, codified as ASC 326. Subsequent amendments to the guidance were issued as follows: ASU 2018-19 in November 2018; ASU 2019-04 in April 2019; ASU 2019-05 in May 2019; ASU's 2019-10 and 2019-11 in November 2019; and ASU 2020-02 in February 2020. This ASU provides financial statement users with more decision-useful information about the expected credit losses on financial instruments and other commitments to extend credit held by a reporting entity at each reporting date. The amendments in ASU 2016-13 replace the incurred loss impairment methodology in current U.S. GAAP with a methodology that reflects expected credit losses and requires consideration of a broader range of reasonable and supportable information to inform credit loss estimates. The Company is required to use a forward-looking expected credit loss model for billed and accrued receivables. The Company adopted ASU 2016-13 as of January 1, 2020. The adoption of ASU 2016-13 did not have a material impact on the condensed consolidated financial statements.

In February 2020, the FASB issued ASU 2020-03, Codification Improvements to Financial Instruments, which clarifies or improves various financial instruments topics in the accounting standards codification to increase stakeholder awareness. ASU 2020-03 was effective upon issuance and did not have a material impact on the condensed consolidated financial statements.

In March 2020, the FASB issued ASU 2020-04, Reference Rate Reform (Topic 848): Facilitation of the Effects of Reference Rate Reform on Financial Reporting. The update provides optional guidance for a limited period of time to ease potential accounting impacts associated with transitioning away from reference rates that are expected to be discontinued, such as the London Interbank Offered Rate (“LIBOR”). This guidance includes optional expedients and exceptions for applying U.S. GAAP to transactions affected by reference rate reform if certain criteria are met. ASU 2020-04 is effective for all entities as of March 12, 2020, through December 31, 2022, when the reference rate replacement activity is expected to be completed. The adoption of ASU 2020-04 did not have an impact on the Company's condensed consolidated financial statements.

Recently Issued Accounting Standards Not Yet Effective
In December 2019, the FASB issued ASU 2019-12, Income Taxes (Topic 740): Simplifying the Accounting for Income Taxes, as part of its initiative to reduce complexity in accounting standards. The amendments in this update simplify the accounting for income taxes by removing certain exceptions within ASC 740, as well as clarify and simplify other aspects of the accounting for income taxes to promote consistency among reporting entities. ASU 2019-12 is effective for annual and interim periods beginning after December 15, 2020. The Company is currently assessing the impact the adoption of ASU 2019-12 will have on its condensed consolidated financial statements.
11

Table of contents
2. Revenue
In accordance with ASC 606, Revenue From Contracts With Customers, revenue is recognized upon transfer of control of promised products and/or services to customers in an amount that reflects the consideration the Company expects to receive in exchange for those products and services. Revenue is recognized net of any taxes collected from customers and subsequently remitted to governmental authorities. See Note 10, Segment Information, for additional information, including disaggregation of revenue based on primary solution category and geographic location.

Total receivables represent amounts billed and amounts earned that are to be billed in the future (i.e., accrued receivables). Included in accrued receivables are services, software as a service ("SaaS"), and platform as a service ("PaaS") revenues earned in the current period but billed in the following period, and amounts due under multi-year software license arrangements with extended payment terms for which the Company has an unconditional right to invoice and receive payment subsequent to invoicing.

Total receivables, net is comprised of the following (in thousands):
June 30, 2020December 31, 2019
Billed receivables$183,408  $213,654  
Allowance for doubtful accounts(3,661) (5,149)