Alliance offers banks access to market-leading assessments and
research
NAPLES, Fla.--(BUSINESS WIRE)--Nov. 1, 2018--
ACI
Worldwide (NASDAQ: ACIW), a leading global provider of real-time electronic
payment and banking solutions, today announced a strategic alliance
with Greenwich Associates, a market intelligence and advisory services
firm for the financial services industry, to further assist banks in
their customer experience and digital banking journeys. Banks utilizing
ACI’s digital
banking and payment
solutions can tap into the expertise of Greenwich Associates and
evolve their customer experience programs to more effectively drive
business outcomes.
The alliance provides banks with Greenwich Associates customer
experience audits and digital banking benchmark assessments at no cost,
to identify their strengths and weaknesses. By identifying their
competitive differentiators and vulnerabilities, banks can make
strategic, customer-centered moves to increase their market share.
“With unprecedented disruption in the marketplace, banks that focus on
digitizing and improving the customer experience will reap significant
rewards,” said Steve Busby, CEO, Greenwich Associates. “Our studies have
shown that 58 percent of small business and middle market banking
customers believe that digital capabilities are very important when
selecting a financial institution while 80 percent of retail banking
customers cite ‘excellent’ satisfaction ratings for being easy to do
business with. This alliance with a market leader like ACI will allow
banks to understand and strengthen their competitive positioning
vis-à-vis customer experience and digital banking to ultimately deliver
improved business results.”
“We consistently hear from organizations across the world about the need
to improve their customer experience through digitization,” said Carolyn
Homberger, president, global sales, ACI Worldwide. “It is often
difficult to perform a self-assessment relative to the marketplace and
these insights will help our customers maximize their investment in ACI
solutions.”
Financial institutions have an opportunity to become central to their
customers’ day-to-day banking transactions. Although the payments
landscape is changing at lightning speed, these changes bring as many
advantages as they do challenges. With ACI’s Universal Online Banker
(UOB), banks benefit from the depth of product functionality, security
features, branding and pricing by customer type that previously only
large financial institutions could offer the business customer base.
With ACI’s solution, banks can outperform their competition and
successfully vie for cash management market share.
Meet ACI at AFP, booth # 1107, November 4-7, McCormick Place Convention
Center, Chicago. For more information, please visit: ACI
Worldwide at AFP.
About ACI Worldwide
ACI Worldwide, the Universal
Payments (UP) company, powers electronic
payments for more than 5,100 organizations around the world. More
than 1,000 of the largest financial institutions and intermediaries, as
well as thousands of global merchants, rely on ACI to execute $14
trillion each day in payments and securities. In addition, myriad
organizations utilize our electronic
bill presentment and payment services. Through our comprehensive
suite of software solutions delivered on customers’ premises or through
ACI’s private
cloud, we provide real-time, immediate
payments capabilities and enable the industry’s most complete omni-channel
payments experience. To learn more about ACI, please visit www.aciworldwide.com.
You can also find us on Twitter @ACI_Worldwide.
© Copyright ACI Worldwide, Inc. 2018.
ACI, ACI Worldwide, ACI Payment Systems, the ACI logo, ACI Universal
Payments, UP, the UP logo, ReD, PAY.ON and all ACI product names are
trademarks or registered trademarks of ACI Worldwide, Inc., or one of
its subsidiaries, in the United States, other countries or both. Other
parties’ trademarks referenced are the property of their respective
owners.
Product roadmaps are for informational purposes only and may not be
incorporated into a contract or agreement. The development release and
timing of future product releases remains at ACI’s sole discretion. ACI
is providing the following information in accordance with ACI's standard
product communication policies. Any resulting features, functionality,
and enhancements or timing of release of such features, functionality,
and enhancements are at the sole discretion of ACI and may be modified
without notice. All product roadmap or other similar information does
not represent a commitment to deliver any material, code, or
functionality, and should not be relied upon in making a purchasing
decision.
View source version on businesswire.com: https://www.businesswire.com/news/home/20181101005054/en/
Source: ACI Worldwide
ACI Worldwide
Dan Ring, 781-370-3600
dan.ring@aciworldwide.com
or
Nidhi
Alberti, 781-370-3600
nidhi.alberti@aciworldwide.com
