ACI Worldwide Launches “Manage My Payment”—Empowering Billers to Respond More Quickly to Consumers’ Changing Payment Needs
Part of ACI’s rapid response program, new application within ACI Speedpay’s Virtual Collection Agent improves consumer/biller payment plan options
Manage My Payment can be easily implemented and configured by billers, allowing them to offer flexible payment options, accept payments and promises to pay, and receive requests for virtual appointments from their customers who are behind on payments because of the COVID-19 crisis. It allows consumers to self-serve and provide information without long wait times or the challenge of having to explain their financial situations. Moreover, Manage My Payment is PCI-compliant, delivering enhanced data security and protection to support distributed and work-from-home biller workforces.
“These are unprecedented and uncertain times for consumers and businesses around the world, coping with immense financial stress. With the newly created Manage My Payment option as part of our Virtual Collection Agent solution, we are working to alleviate some of this stress, helping consumers more easily work with their billers with automated payment offer options while ensuring billers are compliant,” said
ACI Speedpay is an integrated suite of PCI-compliant bill presentment and payment services that powers mobile, web, IVR (interactive voice response), eBill, call center and eLockbox (consolidated remittances) payment options with integrated fraud protection and flexible payment restructure plan options. The solution is utilized by more than 3,700 customers across multiple industries including consumer finance, government, healthcare, higher education, insurance, subscription services and utilities.
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