ACI Worldwide’s Latest Release of ACI Speedpay Enriches Digital Bill Payment Options and Improves Customer Experience
New and enhanced features include improved customer eBilling options, as well as enhanced security and convenience to boost customer engagement
According to the 2019 Ovum and ACI Innovation Index, security remains a top concern for corporates, with 50 percent experiencing theft of payment data (up from 22 percent in last year’s study). ACI Speedpay’s new agent-IVR conference feature helps reduce PCI scope at call centers by enabling customer service representatives (CSRs) to conference customers in to enter payment details through the company’s interactive voice response (IVR) system. The solution obfuscates the customer’s entry of their payment card details from the CSR to improve security. Enhanced data analytics and visualization tools also drive better insight into the customer experience so that organizations can identify areas of improvement for a better customer experience and more on-time payments.
The recent ACI Speedpay Pulse survey showed that although email alerts are the most preferred form of bill notifications and reminders, there is increased preference for mobile text alerts. With multiple notification methods including text and email, ACI Speedpay enables companies to quickly and easily communicate with their customers about payments on the device of their choice. According to a recent
“This latest release focuses on billing and payments convenience, security and customer communications,” said
ACI’s bill payment solution is an integrated suite of bill presentment and payment services that empowers the success of 3,600 clients. The solution is proven to raise consumer satisfaction by 25 percent by offering easy ways to view and pay bills.
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