Disparate Bill Payment Systems Drain More than $1 Billion Annually from U.S. Companies
In the new
Daily operations for many businesses include wrangling multiple EBPP systems, each of which addresses numerous channels that are used to interact with customers. Given the high cost implications, it is not surprising that nearly half (48 percent) of the organizations surveyed are open to replacing their EBPP systems with a single, integrated system that can address diverse payment preferences efficiently and cost-effectively.
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Fragmented websites cost
$630 million annually in decreased eBilling adoption -
Lost productivity from isolated EBPP systems robs companies of
$380 million per year -
Call centers operating disparate systems incur
$180 million in needless expenses each year due to longer call times
Critical Improvements with Integration
Many consumers use multiple payment options and expect their preferences to be remembered across all channels. When disparate systems do not or cannot communicate with each other, consumers are forced to provide information multiple times, leading to potentially unsatisfying experiences. Organizations recognize the value of an integrated EBPP system to reduce costs and improve customer satisfaction; ranked in order are the top four critical improvements survey participants expected:
1. Faster payments
2. Increased consumer convenience
3. Higher compatibility with other systems
4. Mobile bill payments
"Our customers expect a wide range of convenient payment options," said
"Today's consumers want a reliable and seamless experience across
multiple channels and payment types," said
Survey Methodology
To receive a complimentary copy of the survey results, please click here or visit http://update.aciworldwide.com/eliminate-costs
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Media Contact:
dan.ring@aciworldwide.com
Source:
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