eCommerce Transactions Will Soar During Holiday Shopping Season as Pandemic Leads to More Lockdowns, per New Data from ACI Worldwide
As consumers prepare for holiday shopping season, concern over lockdowns drives early shopping with a 53 percent increase in the retail sector in
ACI’s data also showed that the second wave of COVID-19 lockdowns in the EMEA region has already resulted in a more than 100 percent increase in eCommerce transactions in the retail sector from
ACI’s data from
The gaming sector continued to see record levels of transactions, with a 90 percent increase in
“Lockdowns have led many consumers to cancel any plans to travel—such as holiday getaway vacations—or attend large group gatherings, leading to an even greater decline in airline and ticketing compared to the previous year,” Guerra concluded.
eCommerce purchasing trends:
- Sectors that continue to experience major increases in purchases in October include gaming (90% increase) and retail (53% increase).
- Sectors that continue to experience major decreases in purchases in October include travel (33% decrease) and ticketing (79% decrease).
The average ticket price of genuine purchases dropped by
$21in 2020 compared to 2019, driven by declines within the airline and ticketing sectors, which yield higher ticket prices on average.
- Transactional value of fraud attempts increased 0.4 percent in October, driven by purchases of electronics, with buy online, pick-up in-store (BOPIS) being the channel of choice for fraudsters.
The average ticket price for fraud attempts decreased by
$9in the period January through October 2020, compared to the same period in 2019.
Non-fraud chargebacks* increased by 10 percent in
October 2020compared to October 2019; this has been declining compared to March- June 2020. Reasons include the following:
- Backlog of processing returns since employees have been unable to work due to stay at home restrictions, and safety concerns around opening boxes due to COVID-19
- Call centers were not staffed for several days in March to answer incoming customer calls
- Shipment delays
- Product back order
*Chargebacks often take approximately 45 days to process.