Mobile Payments Rise in Popularity, Reaching Tipping Point in Some Countries, Global Report by ACI Worldwide Finds
On the eve of the third anniversary of the launch of Apple Pay, mobile wallet adoption is on the rise globally and consumers in the
The research shows that 17 percent of
"Mobile wallets really started to grow in popularity after the launch of Apple Pay almost three years ago," said
- Mobile wallet adoption:
Indiatops the list of countries surveyed, with 56 percent of consumers saying they pay with a smartphone regularly, followed by Thailand(51%) and Indonesia(47%). According to the research, these markets are leap-frogging traditional card infrastructures and usage patterns and are very mobile-oriented, as most consumer's internet connections are through a mobile device rather than a desktop or laptop.
- Mobile wallet security: Consumer confidence
regarding mobile wallet security remains high. In the
U.K., 37 percent of respondents said they trust their bank to protect their personal information when paying via smartphone; in France, 40 percent; and in Holland, 28 percent.
- Mobile wallet fraud: The report warns that as more consumers adopt mobile wallets, they may also become a bigger target for criminals—exposed to fraud when using their mobile wallets. Compared to previous years, confidence rates regarding mobile wallet security have dropped in some countries, a sentiment that may be influenced by increasing reports of new mobile wallet fraud and scams.
"Another important factor in the
"And there is of course
"The rollout of immediate payments schemes worldwide, combined with new regulation in
Methodology and Demographics:
- The Americas:
Brazil, Canada, Mexico, and the United States
France, Germany, Italy, the Netherlands, South Africa, Sweden, the United Arab Emirates, and the United Kingdom
- APAC region:
Australia, India, Indonesia, New Zealand, and Singapore. China, Russia, and Polandwere removed compared to 2014, and Spain, Thailand, and Hungarywere added for 2016.
In total, 6,035 consumers participated in the research—approximately 300 consumers in each of the twenty counties, divided equally between men and women. Of the total, 5,861 own one or more type of payment card—credit card, debit card, or prepaid card. This is the fourth time that ACI has fielded this type of survey, and some comparative results are included from 2012 and 2014. In each country, the data has a margin of error of approximately five points. Statistical tests of significance, where shown, were conducted at the 95 percent level of confidence.
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Andrea Snyder ACI Worldwide+1 (646) 675-4451 email@example.com Dan Ring ACI Worldwide+1 (781) 370-3600 firstname.lastname@example.org Katrin Boettger ACI Worldwide+44 (0)7776 147910 email@example.com
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