ACI Worldwide Provides Fresh Approach to Lowering Paper Bill Postage and Printing Expenses
ACI Bill Presentment Services increase consumer convenience and eBilling for consumer finance, insurance, utility and other bills
With pre-integration to a growing list of document processing service providers, Bill Presentment Services leverage existing bill storage to present bills everywhere consumers want to view them, thereby reducing IT costs. Now it's much easier for billers to provide a compelling consumer experience that converts consumers from using high-cost paper bills to low-cost electronic bills.
"The cost of paper bills is the top pain point for billers," said Gwenn
Bézard, co-founder and research director,
"Billers will continue to struggle with the complexity and cost of
paper-based billing systems until they are able to provide a compelling
and consistent electronic bill presentment and payment experience that
addresses all the ways that a consumer wants to transact—via mobile
device, web or call center. Yet, providing consumers with a ubiquitous
billing experience has traditionally been difficult, as it requires an
integrated multi-channel approach to automate the whole
process—including initial notification, viewing the bill, paying the
bill, turning off paper invoicing and, if necessary, providing due-date
reminders," said
Bill Presentment Services equip billers with the following capabilities in an effort to maximize consumer convenience and move their customers away from paper—ultimately saving costs. Bill Presentment Services:
- Cut the cost of paper bills and invoices. Consumers can turn off their paper bills without worry of missing payments thanks to intelligent reminders. And with easy access to current and historical bills anytime and anywhere, consumers no longer need to save their paper bills. The Bill Presentment Services prompt consumers to turn off their paper bills, enabling paper suppression from the mobile device, desktop computer and call center.
- Deliver convenient bill and invoice access across channels. With Bill Presentment Services, consumers can view full PDFs of current and historical bills from the convenience of mobile devices or desktop computers. Call center customer service representatives can view full bills to answer consumer inquiries and turn off paper bills.
- Simplify implementation and management. Bill Presentment Services come pre-integrated with the document processing service providers that store the electronic bills for billers. This one easy connection enables the delivery of bill presentment across all channels, freeing up technology resources.
ACI's Bill Presentment Services are part of the ACI
ACI will be showcasing Bill Presentment at the
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Product roadmaps are for informational purposes only and may not be incorporated into a contract or agreement. The development release and timing of future product releases remains at ACI's sole discretion. ACI is providing the following information in accordance with ACI's standard product communication policies. Any resulting features, functionality, and enhancements or timing of release of such features, functionality and enhancements are at the sole discretion of ACI and may be modified without notice. All product roadmap or other similar information does not represent a commitment to deliver any material, code or functionality, and should not be relied upon in making a purchasing decision.
dan.ring@aciworldwide.com
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