The ATM Turns 50: Consumers Demand Innovative, User-Friendly ATM Services with Better, More Secure Ways of Authentication
As the ATM celebrates its 50th anniversary, a fashion makeover is high on the wish list of consumers worldwide. According to a global online poll of 8,000 consumers conducted by YouGov on behalf of leading global provider of real-time payments
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Consumers want new, innovative and user-friendly ATM services
- The ability to dispense new credit or debit cards appealed to 35 percent of consumers in
Spain , followed by 31 percent inFrance , 26 percent in theUK and 25 percent in theU.S. - Consumers globally were less interested in opening other banking products (e.g. new accounts or mortgage applications) via an ATM: only 5 percent of
U.K. consumers and 9 percent ofU.S. consumers would take advantage of such a feature.
"Consumers today
have latched onto the convenience of tapping their mobile phones or swiping tablets to access their bank accounts or simply waving a contactless card over a card reader to make a payment—many of them want to use ATMs in a similar fashion," said
The ATM remains relevant, but usage varies depending on the country
Germany leads the way with 48 percent of respondents using ATMs just as much as they always have, despite widespread availability of new digital forms of payments; this is followed bySpain at 47 percent, theU.K at 42 percent,France andItaly at 40 percent, theU.S. at 34 percent andHungary at 29 percent.- 34 percent of consumers in
Hungary use ATMs a lot less now than they used to—followed by theU.S. at 23 percent
* Methodology and Demographics:
YouGov surveyed 8,000
consumers in seven countries: 1,000 consumers in the
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Source:Andrea Snyder ACI Worldwide 6466754451 andrea.snyder@aciworldwide.com
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