ACI Worldwide Introduces New “Delay My Payment” Capability to Help Address Bill Payment Challenges for Billers and Consumers Throughout Crisis
As more consumers face bill payment difficulties due to COVID-19, ACI Speedpay assists consumers and billers with digital communication and payment planning options
Part of a rapid response program, the ACI Speedpay solution offers billers both short-term and long-term options for consumers to digitally engage and manage their bill payments. Building off the solution’s existing mobile wallet offering, moBills, the new “Delay My Payment” feature provides an automated process for requesting payment deferrals based on pre-determined criteria. By automating the process in the mobile wallet, billers can easily put assistance tools directly into the hands of the consumer faster without reliance on call center agents and staff.
In an ACI survey of more than 40 leading US consumer finance companies conducted on
“This pandemic has put consumers and billers in an incredibly difficult and stressful situation—with consumers challenged to make payments and billers challenged to address consumer needs in a timely manner,” said
ACI Speedpay is an integrated suite of PCI-compliant bill presentment and payment services that powers mobile, web, IVR (interactive voice response), eBill, call center and eLockbox (consolidated remittances) payment options with integrated fraud protection and flexible payment restructure plan options. The solution is utilized by more than 3,700 customers across multiple industries including consumer finance, government, healthcare, higher education, insurance, subscription services and utilities.
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